Shipping + Handling
To all our valued customers
FREE First Class Shipping
Free Standard Shipping on all U.S. orders over $150.00 Subtotal with code : SUSTAINABLE
By entering this code at checkout, you void all pre-selected shipping options as your order will be sent via First Class Mail Shipping.
Free shipping promotion is not valid for International orders.
Please refer below to 'First Class Mail Shipping' for further details on order delivery.
FIRST CLASS MAIL SHIPPING
For US Standard First Class shipping orders, your order will be delivered to you within 5-6 business days, after your order has been placed (excluding weekends and Public Holidays).
Your order can be delivered anytime between 7am and 9pm. Unfortunately, we cannot deliver on a public holiday. In this instance please expect your shipping on the next working day.
*We are not responsible for carrier delays.*
PRIORITY MAIL SHIPPING
Your order will be delivered within 2-3 business days once your order has been processed (excluding weekends and Public Holidays). Your order can be delivered anytime between 7am and 9pm.
Unfortunately we cannot deliver on a public holiday. In this instance please expect your shipping on the next working day.
*We are not responsible for carrier delays.*
INTERNATIONAL COUNTRIES
*For international customers: Product pricing and shipping pricing is shown in USD at the final checkout page. You will not see your currency conversion reflect in this page.*
We currently offer international shipping to the following countries:
EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.
Australia , Canada, China, Japan, Mexico, New Zealand, South Korea
INTERNATIONAL SHIPPING
Instead of paying flat rates, international customers pay the actual rate that USPS assigns to the weight of a package based off your shipping address.
All international transit times are provided at the time of checkout. Please select the best USPS shipping service for you.
Please note, First-Class International Shipping does not include any form of insurance.
Customs fees/taxes are not shown at checkout and are not covered by Karla Vargas
*We are not responsible for carrier transit or custom hold delays.*
Missing Package: If you believe your package is missing, we suggest waiting 24 hours before reaching out as in some cases packages may say delivered up to 24 hours prior to actual arrival.
If after 24 hours your tracking information shows that your package was delivered, but you can't find it we suggest you take the following measures
Verify the shipping address on your order confirmation email
Check outside for a notice of attempted delivery.
Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package.
Track your package online to see if there are any special instructions or if someone else accepted the delivery.
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
APO/FPO customers ONLY - Check your Military Base mailroom. (if applicable).
Note: For international orders check with your local postal office or customs office, as they may be holding the order for payment of customs fees.
Refunds cannot be given for lost/stolen packages.
Holidays: We are closed on Saturdays, Sundays, and all major USA holidays.
All orders placed during our Black Friday Sale (11/20) through Cyber Monday Sale (11/26), will ship within 7 business days.
All orders placed on and after 11/27, processing time is 3-6 business days. Shipping transit time estimate does not reflect order processing time.
Karla Vargas reserves the right to change the pricing structure of our shipping, at any time, without prior notice.